We’ve created this guide to provide you with clear and comprehensive details about how we handle and ship your toy orders. Our goal is to ensure a seamless, transparent, and satisfying experience from the moment you place your order to the time it arrives at your doorstep.

Shipping Coverage and Restrictions

1.1 Areas We Serve
We are excited to ship to all 50 states within the United States.

1.2 Shipping Restrictions
At this time, we do not offer international shipping. Additionally, we do not ship to U.S. territories, APO/FPO addresses, or P.O. boxes.

Shipping Costs

2.1 Free Shipping Offer
We’re proud to offer free shipping on all orders, regardless of the order value or destination within the United States. This applies to all products available on DreamToyss.

2.2 No Hidden Fees
The price you see is the price you pay. We do not charge any additional shipping fees or sales tax.

Shipping Methods and Timeframes

3.1 Shipping Carrier
We partner exclusively with FedEx for all our shipments. FedEx’s extensive network and expertise in handling a variety of items make them the ideal choice for delivering your toys safely and efficiently.

3.2 Shipping Process
Our shipping process consists of two phases:

  • Order Processing and Handling: This takes 2-3 business days. We carefully prepare and package your order to ensure it arrives in perfect condition.
  • Transit Time: Once your order leaves our warehouse, FedEx typically delivers within 4-7 business days.

3.3 Total Delivery Timeframe
You can expect your order to arrive within 6-10 business days from the date of purchase.

3.4 Business Days Defined
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

3.5 Shipping Origin:

All orders are processed and shipped from our warehouse located at 3672 Cooks Mine Road, Wagon Mound, New Mexico, 87752, United States. Our dedicated team ensures that your products are carefully packed and dispatched in a timely manner to provide a smooth delivery experience.

Order Tracking

4.1 Tracking Information
Once your order ships, you’ll receive a confirmation email containing:

  • Your FedEx tracking number
  • A link to track your package on FedEx.com
  • The estimated delivery date

4.2 How to Track Your Order
You can track your order in two ways:

  • Click the tracking link in your shipping confirmation email.
  • Visit our Order Tracking page and enter your order number and email address.

Delivery Details

5.1 Standard Delivery
For most small to medium-sized items, FedEx will deliver to your address without requiring a signature.

5.2 Large Item Delivery
For large items:

  • FedEx may contact you to schedule a delivery appointment.
  • A signature may be required upon delivery.
  • Please ensure someone is available to receive and inspect the item.

5.3 Failed Delivery Attempts
If you’re not available to receive your package:

  • FedEx will leave a delivery attempt notice.
  • They will typically make up to three delivery attempts.
  • After the third attempt, the package may be held at a local FedEx facility for pickup.

Order Changes and Cancellations

6.1 Modifying an Order
To change an order that hasn’t shipped:

  • Contact our Customer Service team immediately.
  • Provide your order number and the desired changes.
  • We’ll do our best to accommodate your request.

6.2 Cancelling an Order
Orders can typically be canceled if they haven’t been shipped. Once an order has shipped, it cannot be canceled. If you no longer want the item after it has shipped, please refer to our Return and Refund Policy.

Shipping Issues

7.1 Lost Packages
If your tracking information hasn’t been updated in 5 business days:

  • Contact our Customer Service team.
  • We’ll initiate a trace with FedEx.
  • If the package cannot be located, we’ll ship a replacement at no cost to you.

7.2 Damaged Packages
If your package arrives damaged:

  • Refuse the delivery if possible and note the damage.
  • If you’ve accepted the package, contact us within 48 hours of delivery.
  • We’ll arrange for the damaged item to be returned and send a replacement.

7.3 Incorrect or Missing Items
If you receive the wrong item or items are missing from your order:

  • Contact our Customer Service team within 7 days of delivery.
  • We’ll arrange for the incorrect item to be returned (if applicable).
  • We’ll ship the correct item or missing pieces at no additional cost.

Environmental Commitment

We’re committed to reducing our environmental impact:

  • We use recyclable packaging materials whenever possible.
  • We optimize our shipping routes to reduce carbon emissions.
  • We’re constantly exploring ways to make our shipping practices more sustainable.

Customer Service and Contact Information

For any questions or concerns about your shipment, please don’t hesitate to contact our dedicated customer service team:

Business Name: DreamToyss
Email: support@dreamtoyss.com
Phone: +1 505-668-5413
Address: 3672 Cooks Mine Road, Wagon Mound, New Mexico, 87752, United States
Working Hours: Monday – Friday, 09:00 AM – 05:00 PM EST